Privacy Policy
Effective Date: October 18, 2024
At Andalusinstitute.com, we are committed to protecting your privacy and ensuring the security of the personal information you provide to us. This Privacy Policy outlines how we collect, use,share, and protect your personal data when you interact with our online language learning platform.
1. Information We Collect
We collect the following personal information from you:
- Full name- Email address
- Location data (via API)
- Time spent on the platform
- Payment details (via Stripe and PayPal)
2. How We Collect Information
We collect information through:
- Registration forms on our platform
- Cookies and tracking technologies
- User activity (e.g., time spent on the platform)
3. Third-Party Services
We use several third-party services to enhance your experience and manage your data securely:
- Google Analytics: For tracking website activity.
- ActiveCampaign: To store information in our CRM system.
- Stripe and PayPal: For payment processing. These services may collect additional data aspart of their processing.
4. How We Use Your Information
The data we collect is used for the following purposes:
- Customer service and support
- Marketing and promotional communications
- Order processing and fulfillment
- Internal analytics to improve our services and customer experience
5. Sharing Your Information
We do not sell your personal imforamtion but we may share your information with third parties in the following circumstances:
- Marketing and Analytics: We share data with services like Google Analytics and Meta for marketing purposes and to personalize ads.
- CRM Systems: We store your information in ActiveCampaign to manage customerrelationships and communications.
- Payment Processing: We share payment information with Stripe and PayPal to securelyprocess transactions.
6. Cookies and Tracking Technologies
We use cookies and tracking technologies to:
- Monitor user activity on our platform
- Personalize your experience based on your preferences and behavior
- Track and analyze user data for marketing purposesYou can manage your cookie preferences through your browser settings.
7. Data Retention
We do not have a formal data retention policy at this time, but we retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required bylaw.
8. Compliance with Global Regulations
As our platform is accessible to students worldwide, we comply with applicable privacy laws,including:- General Data Protection Regulation (GDPR) for users in the European Union.- California Consumer Privacy Act (CCPA) for users in California.
9. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal data from a child under the age of 13 without verification of parental consent, we will delete that information as quickly as possible.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal data:- Access and update the personal information we hold about you.- Request deletion of your personal information.- Opt-out of marketing communications.
11. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, you can contact us at:
info@andalusinstitute.com